Privacy policy

General

 

Our privacy policy applies to all use of our website and to all personal data recorded through our website and in our shop.

We take our obligations regarding your privacy and the processing and transfer of your personal data very seriously. We have therefore implemented appropriate technical and organisational measures to ensure that the transmission and storage of data is secure.

Please read our privacy policy carefully as it explains how and for what purposes we collect personal data. By providing personal data to us, you consent to the processing and transfer of personal data as described in this privacy policy. TheClassicHouse is the controller with respect to such processing. TheClassicHouse can be reached by e-mail at [email protected]

 

Registration of personal data

 

TheClassicHouse records your data when you purchase products or services from us. Your data will also be stored if you leave them behind in our shop. Your personal data will be stored in a central, electronic customer file of TheClassicHouse.

Your personal data will be used for personalization of ads and cookies may be used for personalized and non-personalized advertising

We register your personal data in the following situations;

  • In our shops when filling out a quotation or placing an order.
  • When ordering through our website.
  • When completing a review for a product or service provided to you.
  • When registering for marketing communications and/or our newsletter.
  • When filling in a contact form on the website.
  • If we receive your personal data and/or profile information from third parties, for example if you have indicated with these third parties that you wish to receive information about our products or services. In this case, we will mention from whom we have received the personal data in our first communication with you.

We may ask you for and/or register the following information;

  • gender, first name, surname, street name, house number, postcode, city, telephone number and e-mail address. Our servers may automatically record certain data, such as URL, IP address, browser type and language, and the date and time of your visit to our websites, including through the use of cookies

 

 

Who has access to your data?

We may pass your data on to other parties. We only do this if it is really necessary for our service. This may be a carrier, assembly partner, payment service or our IT service provider.

If we are obliged by law to do so, we will share your customer data with government agencies.

 

Use of personal data

The basis for the use of your personal data is your consent. In case of an order granted to us and/or an agreement entered into with us, the basis for the use of your personal data is the necessity for the correct execution of the order and/or agreement.

For existing customers, the basis is our interest to make offers to our customers and to keep them informed about our similar products and services.

Your personal data will be used by TheClassicHouse for the following purposes:

  • To execute an order,

  • To inform you about the status of your order,
  • To measure customer satisfaction,
  • To answer your questions,
  • To inform you about current and future activities and offers, by post, telephone or e-mail.
  • o send newsletters, both electronic and by post.
  • In addition, your data is used anonymously in management information and analyses. With the results of this, we are better able to increase customer satisfaction and we can further improve our services, products and website.
  • TheClassicHouse will not make your information available to third parties, unless this is necessary for a proper execution of the order and / or unless there is a legal obligation to do so.

     

Storage period personal data

Personal data that we process with your permission, we will keep for one year.

Personal data that we receive from you in the context of an offer, we keep for 2 years. Personal details that we process within the framework of an order granted to us and/or an agreement concluded with us, we keep until the service or guarantee period has expired.

 

Viewing and changing your data

You can request TheClassicHouse to:

Inspection, modification or removal of personal data that TheClassicHouse collects about you.

restriction of the processing of personal data that TheClassicHouse collects about you.

transfer of the personal data that TheClassicHouse collects about you.

You can make your request by sending an e-mail to [email protected] In order to process your request, we will ask you to provide the following information:

  • Full Name
  • Postal code
  • House number
  • Your request and/or question

 

To ensure that the request has been made by you, upon receipt of your request we will send a confirmation e-mail to the e-mail address we have on record. Only after we have received a confirmation of this e-mail will we continue to process your request.

TheClassicHouse strives to process your request as quickly as possible, but will do so at the latest within the legally stipulated period of 1 month. When we have processed your request, we will provide you with the necessary information. In the unlikely event that your request is denied (this may be because your request is against the law), we will of course provide you with an explanation as to why TheClassicHouse was unable to process your request.

The information you provide will only be used to process your request. Upon completion of your request, this data will be deleted.

If you wish, you have the right to file a complaint with the Dutch Data Protection Authority.

 

Opposition

You can always indicate that you do not wish to be approached with marketing activities. This can be done by sending an e-mail to [email protected].

 

Use of cookies

Cookies are used for ads personalisation.
We use cookies on our website. Cookies are small data files that your browser places on your computer or device. A cookie itself does not contain or collect personal information about you or your use of the web. However, when you visit a website, the cookies on your computer or device can enable the website to provide a more tailored service or experience - for example, by remembering your user name or preferences.


Why we use cookies

We use cookies to remember your preferences and to give you a better user experience by improving our website and providing content that is more tailored to your needs. This means we use cookies to remember your movements on and use of our website. We do not collect any personal data in this process. We collect this statistical data so that we can optimise our website.

Want to get rid of cookies or change your cookie settings?

Most browsers automatically accept cookies. You can prevent cookies from being stored on your computer or device by setting your browser to not accept cookies. Some browsers offer a mode where cookies are always deleted after a visit. The exact instructions for changing your cookie settings can be found in the 'Help' section of your browser. You can delete cookies already on your computer or device at any time. If you choose not to accept cookies at all, you can still visit our website. However, if cookies are disabled, we cannot guarantee an optimal experience and some content may not be available.

 

List of cookies we collect

In the table below you will find a list of the cookies we collect and the information they store. This list is not exhaustive and we recommend that you review the third party cookie information using the links below.

Cookie NameCookie Description
1P_JARGoogle Ads; to provide ad delivery or retargeting
_cf_bmStrictly Necessary cookies providing the Cloudflare Websites and Services
IDEStores information about which marketing campaign a user last used to access the website
NIDGoogle; stores user information via individual user ID; can also be used for advertising purposes
_gaHelps identify which parts of the website need to be optimised; no personal information or data is collected
_gcl_aufirst party cookie for "Conversion Linker" functionality (Google)
_gidGoogle Analytics; to store and count pageviews
session_idstored inside the server, it is assigned to a specific user for the duration of that user's visit (session)
cf_clearanceClearance Cookie stores the proof of challenge passed. It is used to no longer issue a captcha or jschallenge challenge if present. It is required to reach origin server


Google Privacy Policy: https://policies.google.com/technologies/partner-sites

Cloudfare Privacy Policy: https://www.cloudflare.com/privacypolicy/